Welcome to Oriflame Customer Service
At Oriflame, we aim to make your online shopping experience inspiring, convenient and easy. To help you, we’ve answered the most frequently asked questions about Oriflame’s services, covering everything from registration and orders, to payments, deliveries and My Pages.
Most frequently asked questions
What are the requirements to become an Oriflame Consultant?
Can I buy my products online and get them delivered to me?
Yes, you can order your Oriflame products online, pay via MPESA and get them delivered at your doorstep within Nairobi and Mombasa, and to the nearest drop off point in the other towns.
PAYMENT PROCESS THROUGH MPESA
- Select MPESA menu
- Go to pay bill option
- Business no. 999 555
- Account no - consultant no (account being paid for)
- Enter amount - Exact amount of invoice (kindly include delivery fee where applicable)
- Enter your PIN
*Note: should one be paying for more than one account (only applicable in telephone order),
please enter all the account no. with summation
Does Oriflame products suit dark/African skin?
Yes it does - our range of skin care products are suited for all skin types and shades.
How do I know that Oriflame is not a pyramid scheme?
A good way to begin is to ask yourself these three questions:
1. Do you risk financial loss by being involved with this company?
If the answer to this question is yes, we say “be careful.” It may be legitimate but most direct sales firms do not require any substantial investment or risk of financial loss.
2. Is the money you are going to earn primarily coming from the sale of the products or services to the ultimate consumer of those products or service?
If the answer to this question is no, and money earned is coming from some other source (e.g. recruiting or headhunting fees, inventory loading, sale of sales kits and sales aids), you then have an illegal pyramid scheme and we advise people to stay away. It is that simple.
Please note that we include in our definitions the sales to salespeople for their personal or family consumption as sales to the ultimate consumer. There is nothing unethical or illegal in compensation based on personal or family consumption, so long as the amount purchased for such personal and family consumption is reasonable and the products are reasonably priced.
3. Would you buy the company’s product if you were not a member of the sales organization?
If the answer to that is no, you would not buy it, then why would you want to sell for a company whose product you do not think worthy of purchasing, whether for your own or family’s or friends’ usage.
How much time do I have to spend?
How can I make money?
(Monday - Friday, 09:00 am - 6:00 pm)
(Saturday, 10.00 am - 4.00 pm)
Goodman Plaza, 1st Floor,
Waiyaki Way Westlands, NAIROBI.
+254 716 583933/34, +254 731 033394 SMS line +254729 999555, +254 729 999555KeCallCenter@oriflame.com